Our office requires 24 hours' notice of cancellations to avoid a full charge. Online bookings CANNOT be rescheduled or cancelled online. Please call our office at (289) 674-4422 if you must reschedule or cancel. NO REPLY text (SMS) and email reminders are sent 24 hours ahead of your appointment as a courtesy only. You are responsible for attending appointments you book.

Direct Billing Available - Payment is required if insurance claims are denied or billing portals are down. You are responsible for insurance entitlement prior to booking your appointments. We do not track insurance benefits.

MVA/WSIB claims must be identified at the time of booking with your claim number for timely approval. Denied claims will require payment in full.

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Natalie May

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